When people came to me with work challenges, I used to tell them what to do or take an active role in fixing it.  I felt constantly pulled off task putting fires out.  Now, I engage them to find a solution and take action.  My team is capable of doing their jobs extremely well; we are all just now realizing what it means for me to empower them to do so. … I also see more “coachable” moments now that I’ve been through the class.

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